UP to 45% OFF SELECTED ITEMS \_/ FREE SHIPPING OVER R2500UP to 45% OFF SELECTED ITEMS \_/ FREE SHIPPING OVER R2500UP to 45% OFF SELECTED ITEMS \_/ FREE SHIPPING OVER R2500UP to 45% OFF SELECTED ITEMS \_/ FREE SHIPPING OVER R2500UP to 45% OFF SELECTED ITEMS \_/ FREE SHIPPING OVER R2500UP to 45% OFF SELECTED ITEMS \_/ FREE SHIPPING OVER R2500UP to 45% OFF SELECTED ITEMS \_/ FREE SHIPPING OVER R2500UP to 45% OFF SELECTED ITEMS \_/ FREE SHIPPING OVER R2500UP to 45% OFF SELECTED ITEMS \_/ FREE SHIPPING OVER R2500UP to 45% OFF SELECTED ITEMS \_/ FREE SHIPPING OVER R2500
Yes, we provide free standard shipping on all orders over R2500. For orders under R2500, a small shipping fee applies, which will be shown at checkout.
Refund & Return Policy — Culture Plug
At Culture Plug, we aim to keep our refund and return process fair, transparent, and efficient. Please read the policy below carefully before placing your order.
📦 ORDER CANCELLATIONS & REFUNDS (BEFORE PROCESSING)
Customers are eligible for a full refund if their order is cancelled before it has been processed.
Once an order has entered processing, it can no longer be cancelled for a refund.
🚚 ORDERS THAT HAVE BEEN PROCESSED
Once an order has been processed by our Supplier a refund is no longer valid.
🔁 RETURNS & EXCHANGES
Items must be unused, unworn, and in original packaging with all tags intact.
Returns requested for reasons such as wrong size, color, or change of mind will be subject to a 30% return fee if the order has already been processed or shipped.
Items returned showing signs of wear, washing, or alteration will not be accepted.
💥 DAMAGED OR DEFECTIVE ITEMS (FACTORY FAULTS)
Only items with factory defects or damage upon arrival qualify for a free exchange.
No handling or shipping fees will be charged for approved defective or damaged items.
Customers must email cultureplug21@gmail.com with clear photos of the defect within 3 days of delivery.
Items damaged due to misuse, wear and tear, or improper handling are not eligible for return or exchange.
⚠️ IMPORTANT NOTES
Refunds and exchanges are assessed only after returned items are inspected.
We strongly advise customers to double-check size, color, and product details before confirming their order.
Culture Plug reserves the right to decline returns that do not meet the conditions outlined above.
By placing an order with Culture Plug, customers acknowledge and agree to the terms outlined in this refund policy. We remain committed to fairness, transparency, and protecting the integrity of our business.
Yes, all our clothes and sneakers are 100% authentic. We thoroughly verify every item before it’s shipped to ensure you receive only genuine products from trusted brands
Estimated delivery within 8–15 business days, carefully handled and shipped with our trusted partners to ensure your order arrives safely
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